1.
What is important when planning a presentation?
Ÿ Finding out about the audience
Ÿ Researching the topic

2.
What is important when aiming to improve customer service?
Ÿ Staff Training
Ÿ Customer Satisfaction Surveys

3.
What is important when managing a project?
Ÿ Encouraging Teamwork
Ÿ Keeping to schedule

4.
What is important when motivating staff?
Ÿ Financial benefits
Ÿ Career development Opportunities

5.
What is important when dealing with competition?
Ÿ Pricing policies
Ÿ Advertising strategies

6.
What is important when planning health and safety training?
Ÿ Selecting topics
Ÿ Selecting staff to attend

7:
What is important when choosing new office equipment?
Ÿ Prices and discounts
Ÿ Brand names

8.
What is important when entertaining foreign business clients?
Ÿ Venue for entertainment
Ÿ Cultural Differences

9.
What is important when aiming to reach new markets?
Ÿ Market research
Ÿ Advertising

10.
What is important when choosing a management training course to attend?
Ÿ Programme Contents
Ÿ Length of course

11.
What is important when relocating a business?
Ÿ Local workforce available
Ÿ Location of site

12.
What is important when advertising a new product?
Ÿ Target markets
Ÿ Choice of media


13.
What is important when starting a new job?
Ÿ Knowledge of company procedures
Ÿ Help from company staff

14.
What is important when selecting staff for marketing trips abroad?
Ÿ Position in the company
Ÿ Previous experience of other countries

15.
What is important when aiming to reduce production costs?
Efficiency of production line
Cost of raw materials

15.
What is important when choosing people to work in teams?
Ÿ Variety of experience
Ÿ Personal qualities


16.
What is important when dealing with a heavy workload?
Ÿ Time management
Ÿ Sharing tasks


17.
What is important when developing new products?
Ÿ Market research
Ÿ Pricing

18.
What is important when being interviewed for a job?
Ÿ Information about the company
Ÿ Personal appearance

19.
What is important when exhibiting at a trade fair?
Ÿ Quality of display
Ÿ Staff selected

20.
What is important when introducing a reward system for staff?
Ÿ Purpose of the reward system
Ÿ Types of reward offered


21.
What is important when entertaining clients?
Ÿ Types of activities
Ÿ Cost

22.
What is important when choosing retail premises to rent?
Ÿ Location
Ÿ Length of contract

23.
What is important when deciding on packaging for products?
Ÿ Image
Ÿ Production process


24.
What is important when selecting staff for promotion?
Ÿ Attitude to work
Ÿ Current performance

25.
What is important when considering a career change?
Ÿ Future study or training
Ÿ Opportunities for future promotion


26.
What is important when planning an advertising campaign?
Ÿ Market research
Ÿ Selecting appropriate media


27.
What is important when choosing transport for a business trip?
Ÿ Convenience
Ÿ Cost-effectiveness

28.
What is important when aiming for promotion?
Ÿ Quality of performance
Ÿ Company loyalty

29.
What is important when exporting goods or services for the first time?
Ÿ Personal Contacts
Ÿ Professional advice

30.
What is important when dealing with complaints from clients?
Offering an apology
Suggesting a solution to the problem


31.
What is important when setting prices for new products?
Ÿ Production costs
Ÿ Competitors’ prices

32.
What is important when aiming to reduce staff turnover?
Ÿ Financial incentives
Ÿ Career structure

33.
What is important when planning the layout of a new store?
Attractiveness
Security of goods

34.
What is important when choosing a new sales agent?
Ÿ Experience of agent
Ÿ Number of contacts

35
What is important when monitoring the quality of service provided?
Feedback from customers
Checking sales figures